QUICK ANSWER
If you are a Plan Partners participant, you can order NDIS-approved supplies directly from Platinum Health Supply with simplified invoicing and exclusive discounts.
Because Platinum Health works directly with Plan Partners, your invoices are processed correctly without unnecessary back-and-forth, helping reduce delays and admin. Plan Partners participants also receive 5% off medical consumables and everyday supplies for 12 months on recurring orders, plus 10% off mobility aids and equipment for the first three months.
You can order online or by phone, and our Aussie team will handle billing through your plan manager. This means faster orders, less paperwork, and easier access to the supplies you rely on every day.
Get started with your order or speak with our team:
Learn how to order and submit your request Call Our Team
Speak with us for quick support and guidance
Not with Plan Partners yet? Learn more about Plan Partners here .
Managing NDIS supplies should be straightforward. For many participants and carers, it is not.
Ordering what you need is often the easy part. The challenge is what comes after. Invoices, approvals, and follow-ups across multiple providers can slow everything down.
This guide is for Plan Partners participants who want a simpler way to order, without the usual delays and back-and-forth.
What has changed for Plan Partners participants ordering NDIS supplies?
If you are with Plan Partners, here is what has changed.
Plan Partners supports more than 50,000 participants across Australia, handling the financial side of NDIS plans so the invoices, approvals, and budget tracking do not all land on you.
Platinum Health Supply is an NDIS-registered provider trusted by over 120,000 Australians for the everyday supplies that people genuinely rely on. Not the once-a-year stuff. The things you order month after month.
When these two work together, the gap that usually causes all the headaches closes.
You are not the one bridging the supplier and the plan manager anymore. That connection already exists. Which means your order moves, your invoice gets where it needs to go, and you can spend that energy on something that actually deserves it.
What benefits do Plan Partners participants get with Platinum Health Supply?
Exclusive discounts on the supplies you use every day. The savings are real, and they are ongoing.
As a Plan Partners participant, you get:
- 5% off medical consumables and everyday supplies
- That 5% carries over on recurring orders, month after month, for 12 months
- 10% off mobility aids and equipment for your first three months
Think about what that looks like in practice. If you are ordering continence supplies regularly, that discount adds up over a year in a way that actually makes a difference to your budget. If you have been putting off getting a walker or a shower chair because the cost felt like one more thing to weigh up, 10% off gives you a better reason to move on it now.
Use your code at checkout on our website, or just mention it when you call us at 1300 604 499. Simple either way.
Want to see what is available? Browse our collections and you will find most of what you need without having to chase it across multiple suppliers.
How does invoicing work when ordering through Plan Partners?
For a lot of participants and carers, the product is never really the problem.It is what happens after. The invoice that needs to land in the right place. The approval that takes longer than expected. The moment you realise you are not sure who to follow up with because there are three different parties involved and none of them seem to be talking to each other.
That cycle wears people down.
Because Platinum Health Supply works directly with Plan Partners, that whole back-end process is already aligned. The teams know how each other work. Your invoicing moves through the right channels without you having to explain your setup from scratch every single time.
Whether you are plan-managed or self-managed, it is built to work the way your plan actually works.
Less chasing. Less repeating yourself. Less sitting on hold wondering if your order is stuck somewhere.
What NDIS products can you order from Platinum Health Supply?
Part of what makes the NDIS supply experience so tiring is the juggling act.
Continence products from one supplier. Wound dressings from another. Equipment from somewhere else entirely. Three accounts, three delivery windows, three sets of invoices to track.
Platinum Health carries it all: continence supplies, wound care, mobility aids, daily living equipment. From brands like TENA, 3M, Smith+Nephew, and Hartmann. If something already works for you, chances are it is here, and you can keep reordering it without switching to a new product or adapting to a new supplier all over again.
One place. One relationship. A lot less to keep track of.
How do you place an order using your Plan Partners funding?
No hoops. Here is how it works:
- Head to the Platinum Health Supply website and find what you need
- Add it to your cart
- Enter your Plan Partners discount code at checkout, or mention it when you call 1300 60 44 99
- The team takes care of invoicing and delivery from there
If you spot the same product cheaper somewhere else, the Price Match Guarantee means you will not pay more here. No need to spend extra time comparing when you do not have to.
Not sure where to start? Call our Aussie team at 1300 604 499 or get in touch online. They know NDIS ordering inside out and they are not going to leave you guessing.
We are just getting started
There is an upcoming morning tea at the Epping showroom: a relaxed, no-pressure event for local support coordinators and participants to come in, see the products firsthand, and ask whatever questions they have got.
No hard sell. Just a chance to connect, have a proper look around, and leave feeling a bit more sorted.
Go get what you need. That is what this is for.
Ready to get your supplies sorted?
Order your NDIS supplies with less paperwork and faster processing. Browse the full Platinum Health range and use your Plan Partners discount code at checkout today.
Prefer to speak to someone? Call 1300 604 499 and the team will handle it with you.
Frequently Asked Questions
Can I use my Plan Partners funding at Platinum Health Supply?
Yes. Platinum Health Supply works directly with Plan Partners, allowing invoices to be processed through your plan manager without additional coordination from you.
Do I need to submit invoices myself?
In most cases, no. Because the teams are already aligned, invoicing is handled directly, reducing the need for manual submissions or follow-ups.
What discounts do Plan Partners participants receive?
Participants receive 5% off consumables for 12 months on recurring orders and 10% off mobility equipment for the first three months.
Can I order both online and by phone?
Yes. You can order through the website or call the team directly, and they will assist with product selection and processing your order through your plan.
