Frequently Asked Questions
Is Platinum Health Supply an Australian Business?
Is Platinum Health Supply an Australian Business?
Yes. Platinum Health Supply is a proudly Australian business. We ship health and medical supplies Australia-wide, from major cities like Melbourne and Sydney to regional and rural communities.
When you contact us, you're speaking with someone based in Australia, not an offshore call centre.
Can I speak to someone before I order?
Can I speak to someone before I order?
Yes. Our team is available to help you find the right product before you buy. Just call us on 1300 60 44 99.
Whether you're unsure which mobility aid suits your needs, looking for advice on continence or wound care products, or buying on behalf of someone else, we're happy to have a real conversation. Give us a ring or send us a message and we'll point you in the right direction.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit and debit cards.
If you're a business or healthcare organisation, you can also sign up for APEX, our B2B ordering platform, which is designed to make repeat and bulk purchasing straightforward.
NDIS participants can order using our dedicated NDIS ordering guide and form, which walks you through the process step by step.
If you have any questions about payment or ordering, call us on 1300 60 44 99 and we'll sort it out.
What is Platinum Health Supply's returns policy?
What is Platinum Health Supply's returns policy?
If a product isn't right for you, contact us and we'll work out the best solution. Most unused products in their original packaging are eligible for return. Hygiene-sensitive items such as continence products and wound dressings may have limited return options due to health and safety requirements.
Full details are available in our returns policy. If you're unsure whether a product suits your needs before buying, reach out first and we can help you choose with confidence.
How long does delivery take?
How long does delivery take?
Most orders are dispatched within one to two business days. Delivery timeframes from there depend on your location across Australia, with metropolitan areas generally receiving orders faster than regional or rural destinations.
Once your order is on its way, we'll send you a tracking number so you can follow it to your door.
If you need something urgently, give us a call on 1300 60 44 99 and we'll do everything we can to get it to you as quickly as possible.
Do you provide documentation for NDIS claims?
Do you provide documentation for NDIS claims?
Yes. We provide itemised tax invoices for all purchases, which are suitable for NDIS claims.
If you require additional documentation for your plan manager or support coordinator, contact us after your order and we'll ensure you have everything you need.
Can I trial a product before buying, particularly mobility aids or equipment?
Can I trial a product before buying, particularly mobility aids or equipment?
Yes. For customers in Victoria, we offer in-home trials and showroom trials for selected products, particularly mobility aids, lift chairs, and larger equipment. It means you can try before you commit, which makes a real difference when you're buying for someone with specific mobility or comfort needs.
To request a trial, visit our trial request page and we'll take it from there. If you're outside Victoria or have questions before submitting a request, give us a call on 1300 60 44 99 and we'll work out the best way to help.
Collection:
Fall Prevention & Solution
Fall Prevention & Solutions
About Fall Prevention & Solutions
Falls are one of the biggest risks for patients, residents, and people living at home with reduced mobility. A simple transfer or reposition can quickly turn dangerous without the right support, putting both patients and carers at risk of injury. Fall prevention and mobility solutions are designed to reduce this risk by making movement safer, easier, and more controlled.
Why Fall Prevention Matters
Investing in fall prevention solutions can:
- Reduce hospital admissions and recovery times from avoidable injuries
- Give patients more independence and dignity with safe movement
- Minimise strain and stress for carers and nursing staff
- Improve overall safety standards in healthcare and aged care facilities
Types of Fall Prevention Products
Our collection includes bed rails, grab bars, self-help poles, bed sticks, drop-side rails, and lifting devices such as the Raizer II Mobility Aid. Each is built to improve stability and confidence during everyday transfers.
Fall Prevention in Hospitals, Aged Care & Home Settings
Hospitals use rails and supports to keep patients safe during recovery. Aged care facilities rely on these solutions to protect residents and reduce staff strain. At home, families install rails, poles, and grab bars to make daily routines safer for loved ones. Products like the Raizer II also give carers an efficient, safe way to assist after a fall without additional risk.
Why Choose Platinum Health
Too many providers have tried equipment that wobbles, wears down quickly, or doesn’t fit seamlessly into care routines. At Platinum Health, we do things differently. With tried-and-tested products from trusted brands, an Epping showroom for hands-on trials, in-home product testing, and delivery across Australia, we make fall prevention simple, reliable, and effective.
Platinum's Mission
We exist to make quality healthcare products accessible to all Australians, delivering with care, reliability, and heart, no matter the circumstances.
Proudly Australian Owned & Operated
120,000 + Customers Aus Wide
8,000+ Essential Health Products
Visit Our Showroom
Unit 2/51 Trafalgar Rd, Epping, Melbourne
