Frequently Asked Questions
Is Platinum Health Supply an Australian Business?
Is Platinum Health Supply an Australian Business?
Yes. Platinum Health Supply is a proudly Australian business. We ship health and medical supplies Australia-wide, from major cities like Melbourne and Sydney to regional and rural communities.
When you contact us, you're speaking with someone based in Australia, not an offshore call centre.
Can I speak to someone before I order?
Can I speak to someone before I order?
Yes. Our team is available to help you find the right product before you buy. Just call us on 1300 60 44 99.
Whether you're unsure which mobility aid suits your needs, looking for advice on continence or wound care products, or buying on behalf of someone else, we're happy to have a real conversation. Give us a ring or send us a message and we'll point you in the right direction.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit and debit cards.
If you're a business or healthcare organisation, you can also sign up for APEX, our B2B ordering platform, which is designed to make repeat and bulk purchasing straightforward.
NDIS participants can order using our dedicated NDIS ordering guide and form, which walks you through the process step by step.
If you have any questions about payment or ordering, call us on 1300 60 44 99 and we'll sort it out.
What is Platinum Health Supply's returns policy?
What is Platinum Health Supply's returns policy?
If a product isn't right for you, contact us and we'll work out the best solution. Most unused products in their original packaging are eligible for return. Hygiene-sensitive items such as continence products and wound dressings may have limited return options due to health and safety requirements.
Full details are available in our returns policy. If you're unsure whether a product suits your needs before buying, reach out first and we can help you choose with confidence.
How long does delivery take?
How long does delivery take?
Most orders are dispatched within one to two business days. Delivery timeframes from there depend on your location across Australia, with metropolitan areas generally receiving orders faster than regional or rural destinations.
Once your order is on its way, we'll send you a tracking number so you can follow it to your door.
If you need something urgently, give us a call on 1300 60 44 99 and we'll do everything we can to get it to you as quickly as possible.
Do you provide documentation for NDIS claims?
Do you provide documentation for NDIS claims?
Yes. We provide itemised tax invoices for all purchases, which are suitable for NDIS claims.
If you require additional documentation for your plan manager or support coordinator, contact us after your order and we'll ensure you have everything you need.
Can I trial a product before buying, particularly mobility aids or equipment?
Can I trial a product before buying, particularly mobility aids or equipment?
Yes. For customers in Victoria, we offer in-home trials and showroom trials for selected products, particularly mobility aids, lift chairs, and larger equipment. It means you can try before you commit, which makes a real difference when you're buying for someone with specific mobility or comfort needs.
To request a trial, visit our trial request page and we'll take it from there. If you're outside Victoria or have questions before submitting a request, give us a call on 1300 60 44 99 and we'll work out the best way to help.
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Pure Wool
Pure Wool
About Pure Wool
Patients spending long hours in beds or chairs often face discomfort, overheating, or even skin breakdown from pressure points. Synthetic fabrics can trap heat and moisture, making the problem worse. Pure wool medical products provide natural breathability, softness, and cushioning, helping to keep patients more comfortable while protecting skin integrity.
Why Pure Wool Matters
The right wool support can:
- Relieve pressure on vulnerable areas such as heels, elbows, and backs
- Regulate body temperature with natural breathability
- Absorb moisture to keep skin dry and healthy
- Enhance comfort for long-term bed or chair use
Types of Pure Wool Products
Our range includes medical sheepskin overlays, wheelchair and chair covers, and protective boots and elbow guards. Products like Shear Comfort overlays and Wild Goose protectors are designed to meet healthcare-grade standards while offering long-lasting durability.
Pure Wool in Hospitals, Aged Care & Home Care
Hospitals and aged care facilities rely on pure wool overlays and protectors to reduce the risk of pressure injuries. In home care settings, carers use wool boots, chair covers, and bed overlays to keep patients comfortable and safe for extended periods. Pure wool is also a preferred choice in rehabilitation environments where skin care and comfort are critical.
Why Choose Platinum Health
Cheaper synthetic substitutes may flatten quickly, trap heat, or fail to provide the protection required in real-world healthcare. At Platinum Health, we supply authentic medical-grade wool products that are proven to deliver comfort, breathability, and pressure relief. With trusted brands, expert guidance, and nationwide delivery, we ensure your patients and residents receive the highest level of care.
Platinum's Mission
We exist to make quality healthcare products accessible to all Australians, delivering with care, reliability, and heart, no matter the circumstances.
Proudly Australian Owned & Operated
120,000 + Customers Aus Wide
8,000+ Essential Health Products
Visit Our Showroom
Unit 2/51 Trafalgar Rd, Epping, Melbourne
