Frequently Asked Questions
Is Platinum Health Supply an Australian Business?
Is Platinum Health Supply an Australian Business?
Yes. Platinum Health Supply is a proudly Australian business. We ship health and medical supplies Australia-wide, from major cities like Melbourne and Sydney to regional and rural communities.
When you contact us, you're speaking with someone based in Australia, not an offshore call centre.
Can I speak to someone before I order?
Can I speak to someone before I order?
Yes. Our team is available to help you find the right product before you buy. Just call us on 1300 60 44 99.
Whether you're unsure which mobility aid suits your needs, looking for advice on continence or wound care products, or buying on behalf of someone else, we're happy to have a real conversation. Give us a ring or send us a message and we'll point you in the right direction.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit and debit cards.
If you're a business or healthcare organisation, you can also sign up for APEX, our B2B ordering platform, which is designed to make repeat and bulk purchasing straightforward.
NDIS participants can order using our dedicated NDIS ordering guide and form, which walks you through the process step by step.
If you have any questions about payment or ordering, call us on 1300 60 44 99 and we'll sort it out.
What is Platinum Health Supply's returns policy?
What is Platinum Health Supply's returns policy?
If a product isn't right for you, contact us and we'll work out the best solution. Most unused products in their original packaging are eligible for return. Hygiene-sensitive items such as continence products and wound dressings may have limited return options due to health and safety requirements.
Full details are available in our returns policy. If you're unsure whether a product suits your needs before buying, reach out first and we can help you choose with confidence.
How long does delivery take?
How long does delivery take?
Most orders are dispatched within one to two business days. Delivery timeframes from there depend on your location across Australia, with metropolitan areas generally receiving orders faster than regional or rural destinations.
Once your order is on its way, we'll send you a tracking number so you can follow it to your door.
If you need something urgently, give us a call on 1300 60 44 99 and we'll do everything we can to get it to you as quickly as possible.
Do you provide documentation for NDIS claims?
Do you provide documentation for NDIS claims?
Yes. We provide itemised tax invoices for all purchases, which are suitable for NDIS claims.
If you require additional documentation for your plan manager or support coordinator, contact us after your order and we'll ensure you have everything you need.
Can I trial a product before buying, particularly mobility aids or equipment?
Can I trial a product before buying, particularly mobility aids or equipment?
Yes. For customers in Victoria, we offer in-home trials and showroom trials for selected products, particularly mobility aids, lift chairs, and larger equipment. It means you can try before you commit, which makes a real difference when you're buying for someone with specific mobility or comfort needs.
To request a trial, visit our trial request page and we'll take it from there. If you're outside Victoria or have questions before submitting a request, give us a call on 1300 60 44 99 and we'll work out the best way to help.
Collection:
Hot & Cold Therapy
Hot & Cold Therapy – Effective Relief with Hot Compress & Cold Gel Pack Solutions
Hot and cold therapy is one of the simplest, safest, and most effective ways to manage pain, swelling, and muscle tension at home or in clinical settings. Our Hot & Cold Therapy Collection features reliable hot compress, warm hot compress, hot cold gel pack, and hot and cold gel pack options designed to support recovery, soothe discomfort, and help you stay mobile with confidence.
Whether you're recovering from an injury, managing arthritis, supporting post-surgical healing, or easing everyday aches, these temperature-based therapies offer targeted relief trusted by physiotherapists, carers, and home users across Australia.
Benefits of Hot & Cold Therapy for Pain Relief and Recovery
Hot and cold therapy is widely recommended because it helps:
- Reduce inflammation and swelling using cold compress or cold gel pack treatment
- Soothe muscle spasms and stiffness with a warm hot compress
- Support acute injury recovery through controlled cold application
- Improve circulation and mobility with gentle heat therapy
- Ease chronic pain, including back pain, arthritis, and shoulder tension
- Provide drug-free symptom management suitable for home and clinical use
These thermal therapies fit seamlessly into rehabilitation programs, physiotherapy routines, and everyday self-care.
Hot & Cold Therapy Products in This Collection
Our range includes versatile, easy-to-use solutions designed for different areas of the body:
- Reusable Hot Cold Gel Packs: Flexible and mouldable packs that switch between heat and cold for all-purpose relief.
- Warm Hot Compress Packs: Designed to relax tight muscles, increase blood flow, and support chronic pain management.
- Instant Cold Packs: Ideal for travel, sports injuries, or first-aid kits when cold therapy is needed quickly.
- Targeted Body-Specific Packs: Shoulder, knee, neck, and back packs designed to stay in place for more effective therapy.
- Compression Wraps & Sleeves: Combine cold or heat with gentle pressure to enhance recovery.
- Microwaveable Heat Packs: Soft, comfortable packs that retain heat for soothing long-lasting warmth.
Each item is built for safety, comfort, and consistent performance — whether you're adding tools to a home care setup, first aid kit, or professional rehabilitation environment.
Who This Hot & Cold Therapy Collection Supports
This range is ideal for:
- NDIS participants needing ongoing pain management tools
- Physiotherapy patients managing muscle, ligament, or joint injury
- Older adults experiencing stiffness, arthritis, or mobility-related discomfort
- Athletes looking for fast recovery solutions
- Carers and home users needing safe, repeatable treatment options
- Workplace first-aid stations and rehab clinics
NDIS Support for Hot & Cold Therapy Products
Many hot and cold therapy tools fall under consumables and assistive health supports in NDIS plans. If you're unsure whether your plan covers a hot cold gel pack or warm hot compress, our team can guide you through the process and help ensure your purchase aligns with your goals and budget.
How to Use Hot & Cold Therapy Safely
To maximise results and minimise risk:
For Cold Therapy:
Use a cold gel pack for 10–20 minutes to reduce swelling and numb pain.
For Heat Therapy:
Apply a warm hot compress for 15–30 minutes to loosen tight muscles and reduce stiffness.
Always protect the skin with a cloth barrier and follow guidance from your physiotherapist or clinician, especially after surgery or acute injury.
Take the Next Step Toward Comfortable, Confident Movement
Browse our Hot & Cold Therapy Collection to find the right hot compress, hot cold gel pack, or hot and cold gel pack for your needs. If you’re unsure which option is right for your recovery or condition, our friendly team is here to help — online, over the phone, or in our Epping showroom.
Hot and cold therapy is simple, effective, and accessible. With the right tools, relief is always within reach.
Platinum's Mission
We exist to make quality healthcare products accessible to all Australians, delivering with care, reliability, and heart, no matter the circumstances.
Proudly Australian Owned & Operated
120,000 + Customers Aus Wide
8,000+ Essential Health Products
Visit Our Showroom
Unit 2/51 Trafalgar Rd, Epping, Melbourne
