Frequently Asked Questions
Is Platinum Health Supply an Australian Business?
Is Platinum Health Supply an Australian Business?
Yes. Platinum Health Supply is a proudly Australian business. We ship health and medical supplies Australia-wide, from major cities like Melbourne and Sydney to regional and rural communities.
When you contact us, you're speaking with someone based in Australia, not an offshore call centre.
Can I speak to someone before I order?
Can I speak to someone before I order?
Yes. Our team is available to help you find the right product before you buy. Just call us on 1300 60 44 99.
Whether you're unsure which mobility aid suits your needs, looking for advice on continence or wound care products, or buying on behalf of someone else, we're happy to have a real conversation. Give us a ring or send us a message and we'll point you in the right direction.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit and debit cards.
If you're a business or healthcare organisation, you can also sign up for APEX, our B2B ordering platform, which is designed to make repeat and bulk purchasing straightforward.
NDIS participants can order using our dedicated NDIS ordering guide and form, which walks you through the process step by step.
If you have any questions about payment or ordering, call us on 1300 60 44 99 and we'll sort it out.
What is Platinum Health Supply's returns policy?
What is Platinum Health Supply's returns policy?
If a product isn't right for you, contact us and we'll work out the best solution. Most unused products in their original packaging are eligible for return. Hygiene-sensitive items such as continence products and wound dressings may have limited return options due to health and safety requirements.
Full details are available in our returns policy. If you're unsure whether a product suits your needs before buying, reach out first and we can help you choose with confidence.
How long does delivery take?
How long does delivery take?
Most orders are dispatched within one to two business days. Delivery timeframes from there depend on your location across Australia, with metropolitan areas generally receiving orders faster than regional or rural destinations.
Once your order is on its way, we'll send you a tracking number so you can follow it to your door.
If you need something urgently, give us a call on 1300 60 44 99 and we'll do everything we can to get it to you as quickly as possible.
Do you provide documentation for NDIS claims?
Do you provide documentation for NDIS claims?
Yes. We provide itemised tax invoices for all purchases, which are suitable for NDIS claims.
If you require additional documentation for your plan manager or support coordinator, contact us after your order and we'll ensure you have everything you need.
Can I trial a product before buying, particularly mobility aids or equipment?
Can I trial a product before buying, particularly mobility aids or equipment?
Yes. For customers in Victoria, we offer in-home trials and showroom trials for selected products, particularly mobility aids, lift chairs, and larger equipment. It means you can try before you commit, which makes a real difference when you're buying for someone with specific mobility or comfort needs.
To request a trial, visit our trial request page and we'll take it from there. If you're outside Victoria or have questions before submitting a request, give us a call on 1300 60 44 99 and we'll work out the best way to help.
Collection:
Enteral Nutrition
Trusted Tube Feeding Solutions for Home and Clinical Care
When oral feeding isn’t possible or sufficient, enteral nutrition provides a safe, reliable way to deliver essential nutrients directly to the stomach or intestines. Our Enteral Nutrition Collection brings together everything you need for home enteral nutrition and professional care — from complete tube feed formulas to feeding sets, pumps, and ENFit-compatible accessories.
At Platinum Health Supply, we understand that managing enteral feeding requires both clinical precision and everyday practicality. That’s why our range features trusted hospital-grade brands used by healthcare professionals across Australia, all available for home use with expert guidance and fast delivery.
Types of Enteral Nutrition Products For Sale
Our Enteral Nutrition Collection covers the complete feeding process, from formula to securement.
- Tube Feed Formulas – Balanced, nutritionally complete formulas for patients requiring partial or total enteral feeding.
- Feeding Tubes – High-quality gastrostomy and jejunostomy tubes designed for long-term comfort and secure placement.
- Feeding Sets & Accessories – Comprehensive kits and spare parts to ensure smooth, reliable feeding routines.
- Feeding Pumps – Automated, programmable pumps that provide precise control for consistent delivery and peace of mind.
- Feeding Bags & Containers – Hygienic and easy-to-use storage solutions for prepared formula and feeding systems.
- ENFit-Compatible Products – Secure, standardised connections to prevent misconnections and improve patient safety.
- Feeding Syringes – Durable, reusable or single-use syringes for flushing and bolus feeding.
- Feeding Tube Securement & Accessories – Keep tubes comfortably in place with hypoallergenic securement solutions and care tools.
Each product in our range is clinically tested, ENFit-compliant, and compatible with leading feeding systems used in hospitals and at home.
Best Selling Enteral Feeding Products – Reliable and ENFit-Compatible
Our best selling enteral feeding products are chosen by hospitals, aged care providers, and home carers who value safety, ease of use, and quality.
- MIC-KEY 30.5cm Low Profile ENFit Extension Set (Right Angle Y) - Durable and easy to handle, this low-profile ENFit extension set provides secure feeding access with a Y-port design for flexibility.
- MIC-KEY G 14Fr Low Profile Balloon Gastrostomy Feeding Tube (with ENFit Extension Set) - A trusted gastrostomy feeding tube featuring a soft balloon and ENFit connection for safe, long-term enteral feeding.
- MIC-KEY 60.9cm Low Profile ENFit Extension Set – Right Angle Connector 2 Ports (Y & Clamp) - Provides flexibility for feeding and flushing, ensuring consistent flow and patient comfort in both home and hospital environments.
- MIC-KEY G 18Fr Low Profile Balloon Gastrostomy Feeding Tube with ENFit Extension Set - A durable enteral feeding option designed for long-term safety, with secure ENFit compatibility and minimal maintenance needs.
- ENFit Enteral Syringe 60mL Reusable - A reusable enteral syringe built for precision and ease of use during bolus feeding, flushing, and medication administration.
Why The Right Enteral Feeding Equipment Matters
The right enteral feeding setup ensures safety, consistency, and comfort for patients who rely on tube feeding for nutrition. It’s not just about equipment — it’s about maintaining dignity, independence, and health.
Our products are designed to:
- Support accurate and hygienic feeding for both home and clinical use
- Minimise risks of contamination or misconnections through ENFit-compatible designs
- Ensure comfort and reliability with soft, medical-grade materials
- Make maintenance and cleaning simpler for carers and families
- Meet clinical and NDIS funding standards for long-term nutritional care
Whether you’re new to home enteral nutrition or managing a long-term feeding plan, Platinum Health makes it easier to find safe, compatible, and reliable supplies.
The Platinum Health Supply Promise
We’re more than just enteral nutrition suppliers. We’re your partners in safe, dignified care. Every product we offer is sourced from trusted brands, rigorously tested for safety, and supported by our knowledgeable team.
With fast Australia-wide delivery, NDIS support, and our Price Match Guarantee, Platinum Health Supply ensures that every home or care setting has access to dependable enteral feeding equipment.
Funding Support for Enteral Nutrition
Platinum Health Supply proudly supports NDIS, My Aged Care, and Home Care Package (HCP) funding for enteral nutrition supplies.
Our team can assist with quotes, documentation, and care planning for home enteral nutrition, ensuring compliance with medical and funding requirements. Whether you’re a healthcare provider, carer, or family member, we make it simple to access safe, reliable feeding solutions.
Take the Next Step
Explore our Enteral Nutrition Collection to find the right enteral feeding products for your needs. From feeding pumps and ENFit-compatible syringes to tube feed formulas, everything you need for safe home or clinical nutrition is right here.
Visit our Epping Showroom to speak with our friendly team, or browse our online store for expert-trusted enteral nutrition solutions.
For more guidance, explore our related blog articles:
Platinum's Mission
We exist to make quality healthcare products accessible to all Australians, delivering with care, reliability, and heart, no matter the circumstances.
Proudly Australian Owned & Operated
120,000 + Customers Aus Wide
8,000+ Essential Health Products
Visit Our Showroom
Unit 2/51 Trafalgar Rd, Epping, Melbourne
