Frequently Asked Questions
Is Platinum Health Supply an Australian Business?
Is Platinum Health Supply an Australian Business?
Yes. Platinum Health Supply is a proudly Australian business. We ship health and medical supplies Australia-wide, from major cities like Melbourne and Sydney to regional and rural communities.
When you contact us, you're speaking with someone based in Australia, not an offshore call centre.
Can I speak to someone before I order?
Can I speak to someone before I order?
Yes. Our team is available to help you find the right product before you buy. Just call us on 1300 60 44 99.
Whether you're unsure which mobility aid suits your needs, looking for advice on continence or wound care products, or buying on behalf of someone else, we're happy to have a real conversation. Give us a ring or send us a message and we'll point you in the right direction.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit and debit cards.
If you're a business or healthcare organisation, you can also sign up for APEX, our B2B ordering platform, which is designed to make repeat and bulk purchasing straightforward.
NDIS participants can order using our dedicated NDIS ordering guide and form, which walks you through the process step by step.
If you have any questions about payment or ordering, call us on 1300 60 44 99 and we'll sort it out.
What is Platinum Health Supply's returns policy?
What is Platinum Health Supply's returns policy?
If a product isn't right for you, contact us and we'll work out the best solution. Most unused products in their original packaging are eligible for return. Hygiene-sensitive items such as continence products and wound dressings may have limited return options due to health and safety requirements.
Full details are available in our returns policy. If you're unsure whether a product suits your needs before buying, reach out first and we can help you choose with confidence.
How long does delivery take?
How long does delivery take?
Most orders are dispatched within one to two business days. Delivery timeframes from there depend on your location across Australia, with metropolitan areas generally receiving orders faster than regional or rural destinations.
Once your order is on its way, we'll send you a tracking number so you can follow it to your door.
If you need something urgently, give us a call on 1300 60 44 99 and we'll do everything we can to get it to you as quickly as possible.
Do you provide documentation for NDIS claims?
Do you provide documentation for NDIS claims?
Yes. We provide itemised tax invoices for all purchases, which are suitable for NDIS claims.
If you require additional documentation for your plan manager or support coordinator, contact us after your order and we'll ensure you have everything you need.
Can I trial a product before buying, particularly mobility aids or equipment?
Can I trial a product before buying, particularly mobility aids or equipment?
Yes. For customers in Victoria, we offer in-home trials and showroom trials for selected products, particularly mobility aids, lift chairs, and larger equipment. It means you can try before you commit, which makes a real difference when you're buying for someone with specific mobility or comfort needs.
To request a trial, visit our trial request page and we'll take it from there. If you're outside Victoria or have questions before submitting a request, give us a call on 1300 60 44 99 and we'll work out the best way to help.
Collection:
Medical Carts
Medical Carts for Care Facilities, Clinics, and Hospitals
A medical cart is the heavy-duty workhorse of clinical equipment storage and transport. Built with a larger, deeper base and a sturdier overall construction than lighter mobile furniture, medical carts are designed to carry real weight reliably: a full medication round, an oxygen cylinder, a complete emergency response kit, without flexing, jamming, or tipping.
Our range covers the carts that hospitals, aged care facilities, and clinics rely on every day, from medication management and emergency response to anaesthesia, oxygen transport, and general treatment use.
What's in This Collection
The medical cart range covers a handful of distinct clinical jobs, each with its own design priorities.
- For medication management, our medicine cart features a five-drawer configuration, giving nursing staff a structured, lockable way to organise and dispense medications during rounds.
- For emergencies, the emergency cart is built for urgent response, keeping critical equipment organised and immediately accessible when every second counts.
- For procedural and anaesthesia settings, the anaesthesia cart and infusion cart provide the structured storage that theatre and treatment staff depend on.
- For general clinical use, our treatment carts come in one, two, and three-drawer configurations, plus a dedicated dressing change cart for wound care rounds.
- For gas cylinder transport, we stock carts sized specifically for D-size oxygen cylinders and for 20 and 30 litre dewars.
- For airway management, the difficult airway cart keeps specialised equipment together and ready for time-critical situations.
- And for administrative needs, our medical record carts are available with and without a drawer, for managing patient files and documentation as staff move between rooms.
Who Needs Medical Carts?
Medical carts are typically a facility-level purchase, used by the people responsible for keeping a clinical environment running smoothly and safely.
Nursing staff and ward managers in hospitals and aged care facilities managing medication rounds, where a secure, well-organised cart reduces both time and risk.
Emergency response teams and clinical educators who need critical equipment carts ready and properly stocked at all times.
Anaesthetic and theatre staff who need durable, well-organised storage for procedural equipment.
Wound care and treatment teams managing dressing changes and general procedures across multiple rooms or patients.
And facility managers responsible for safely transporting oxygen cylinders and dewars around a healthcare environment, where the right cart is a genuine safety requirement, not a nice-to-have.
Platinum's Mission
We exist to make quality healthcare products accessible to all Australians, delivering with care, reliability, and heart, no matter the circumstances.
Proudly Australian Owned & Operated
120,000 + Customers Aus Wide
8,000+ Essential Health Products
Visit Our Showroom
Unit 2/51 Trafalgar Rd, Epping, Melbourne
