Frequently Asked Questions
Is Platinum Health Supply an Australian Business?
Is Platinum Health Supply an Australian Business?
Yes. Platinum Health Supply is a proudly Australian business. We ship health and medical supplies Australia-wide, from major cities like Melbourne and Sydney to regional and rural communities.
When you contact us, you're speaking with someone based in Australia, not an offshore call centre.
Can I speak to someone before I order?
Can I speak to someone before I order?
Yes. Our team is available to help you find the right product before you buy. Just call us on 1300 60 44 99.
Whether you're unsure which mobility aid suits your needs, looking for advice on continence or wound care products, or buying on behalf of someone else, we're happy to have a real conversation. Give us a ring or send us a message and we'll point you in the right direction.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit and debit cards.
If you're a business or healthcare organisation, you can also sign up for APEX, our B2B ordering platform, which is designed to make repeat and bulk purchasing straightforward.
NDIS participants can order using our dedicated NDIS ordering guide and form, which walks you through the process step by step.
If you have any questions about payment or ordering, call us on 1300 60 44 99 and we'll sort it out.
What is Platinum Health Supply's returns policy?
What is Platinum Health Supply's returns policy?
If a product isn't right for you, contact us and we'll work out the best solution. Most unused products in their original packaging are eligible for return. Hygiene-sensitive items such as continence products and wound dressings may have limited return options due to health and safety requirements.
Full details are available in our returns policy. If you're unsure whether a product suits your needs before buying, reach out first and we can help you choose with confidence.
How long does delivery take?
How long does delivery take?
Most orders are dispatched within one to two business days. Delivery timeframes from there depend on your location across Australia, with metropolitan areas generally receiving orders faster than regional or rural destinations.
Once your order is on its way, we'll send you a tracking number so you can follow it to your door.
If you need something urgently, give us a call on 1300 60 44 99 and we'll do everything we can to get it to you as quickly as possible.
Do you provide documentation for NDIS claims?
Do you provide documentation for NDIS claims?
Yes. We provide itemised tax invoices for all purchases, which are suitable for NDIS claims.
If you require additional documentation for your plan manager or support coordinator, contact us after your order and we'll ensure you have everything you need.
Can I trial a product before buying, particularly mobility aids or equipment?
Can I trial a product before buying, particularly mobility aids or equipment?
Yes. For customers in Victoria, we offer in-home trials and showroom trials for selected products, particularly mobility aids, lift chairs, and larger equipment. It means you can try before you commit, which makes a real difference when you're buying for someone with specific mobility or comfort needs.
To request a trial, visit our trial request page and we'll take it from there. If you're outside Victoria or have questions before submitting a request, give us a call on 1300 60 44 99 and we'll work out the best way to help.
Collection:
Floor Mats
Floor Mats – Everyday Safety Starts from the Ground Up
At Platinum Health Supply, we know that even the smallest changes can make a big impact on safety and comfort. Our Floor Mats Collection is designed to prevent slips, reduce falls, and add everyday comfort in homes, healthcare facilities, and aged care environments.
From anti slip floor mats to bathroom floor mats and rubber floor mats for high-traffic areas, each product combines practicality, durability, and peace of mind because every step should feel safe and secure.
Types of Floor Mats for Every Space
We offer a curated selection of floor mats tailored for real-world use across home, aged care, and clinical environments.
- Anti Slip Floor Mats – Designed with grip and stability in mind, perfect for bathrooms, kitchens, and other wet areas.
- Bathroom Floor Mats – Quick-drying and slip-resistant surfaces that improve hygiene and prevent falls during bathing or showering.
- Rubber Floor Mats – Durable and easy to clean, ideal for high-traffic spaces like hallways, entryways, and shared facilities.
- Kitchen Floor Mats – Soft underfoot support for carers or staff who stand for long periods, reducing fatigue and joint strain.
- Indoor Floor Mats – Absorbent, stylish, and comfortable, perfect for bedrooms and living spaces where safety meets comfort.
Each kitchen floor mat and bathroom floor mat in our range has been chosen for real-world performance — easy to clean, anti-slip, and built to last.
Best Selling Floor Mats – Trusted by Homes and Care Facilities
Our best selling floor mats deliver the perfect mix of safety, comfort, and style. From hospital-grade options to homely designs, these mats are favourites among carers, aged care providers, and families alike.
- BetterLiving Non-Slip Indoor Mat (Solid Colour) - A versatile indoor floor mat that blends comfort with practicality. Its non-slip backing keeps it securely in place on tiles or hardwood floors.
- Conni Floor Mat Classic - This absorbent anti slip floor mat is perfect beside beds or bathrooms, combining superior grip with soft, quick-drying material.
- Aspire Rubber Shower Mat - A simple, durable bathroom floor mat designed to reduce slip risk in wet areas — ideal for use in showers, bathrooms, or aged care facilities.
- Conni Anti-Slip Floor Mat Long Runner - Perfect for hallways and beside beds, this long-runner rubber floor mat offers full-length protection against slips and falls.
- BetterLiving Toilet Surround Mat - Designed for hygiene and comfort, this anti slip floor mat sits neatly around toilets to improve grip and cleanliness in bathrooms.
Why Floor Mats Matter
The right floor mat can quietly transform a space, turning potential hazards into safe, confident environments for everyone. Whether it’s in a bedroom, kitchen, or bathroom, our indoor floor mats help:
- Prevent slips and falls on wet or smooth surfaces
- Add soft cushioning beside beds and seating areas
- Improve comfort for people standing for long periods
- Reduce noise and protect floors from damage
- Support carers and families by lowering risk in everyday routines
Trusted by aged care facilities and healthcare providers across Australia, our floor mats are an essential addition to any safe home or care setup.
The Platinum Health Supply Promise
We’re here to make safety simple. All our floor mats are tested for durability, slip resistance, and hygiene to meet Australian standards for home and healthcare use.
With NDIS support, fast Australia-wide delivery, and our Price Match Guarantee, you can trust Platinum Health Supply to deliver quality you can feel underfoot every day.
Take the Next Step
Explore our Floor Mats Collection today and find the perfect anti slip floor mat or rubber floor mat to make your home or care space safer.
Visit our Epping Showroom to see our best selling floor mats in person and experience their grip and comfort firsthand.
Platinum's Mission
We exist to make quality healthcare products accessible to all Australians, delivering with care, reliability, and heart, no matter the circumstances.
Proudly Australian Owned & Operated
120,000 + Customers Aus Wide
8,000+ Essential Health Products
Visit Our Showroom
Unit 2/51 Trafalgar Rd, Epping, Melbourne
