Frequently Asked Questions
Is Platinum Health Supply an Australian Business?
Is Platinum Health Supply an Australian Business?
Yes. Platinum Health Supply is a proudly Australian business. We ship health and medical supplies Australia-wide, from major cities like Melbourne and Sydney to regional and rural communities.
When you contact us, you're speaking with someone based in Australia, not an offshore call centre.
Can I speak to someone before I order?
Can I speak to someone before I order?
Yes. Our team is available to help you find the right product before you buy. Just call us on 1300 60 44 99.
Whether you're unsure which mobility aid suits your needs, looking for advice on continence or wound care products, or buying on behalf of someone else, we're happy to have a real conversation. Give us a ring or send us a message and we'll point you in the right direction.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit and debit cards.
If you're a business or healthcare organisation, you can also sign up for APEX, our B2B ordering platform, which is designed to make repeat and bulk purchasing straightforward.
NDIS participants can order using our dedicated NDIS ordering guide and form, which walks you through the process step by step.
If you have any questions about payment or ordering, call us on 1300 60 44 99 and we'll sort it out.
What is Platinum Health Supply's returns policy?
What is Platinum Health Supply's returns policy?
If a product isn't right for you, contact us and we'll work out the best solution. Most unused products in their original packaging are eligible for return. Hygiene-sensitive items such as continence products and wound dressings may have limited return options due to health and safety requirements.
Full details are available in our returns policy. If you're unsure whether a product suits your needs before buying, reach out first and we can help you choose with confidence.
How long does delivery take?
How long does delivery take?
Most orders are dispatched within one to two business days. Delivery timeframes from there depend on your location across Australia, with metropolitan areas generally receiving orders faster than regional or rural destinations.
Once your order is on its way, we'll send you a tracking number so you can follow it to your door.
If you need something urgently, give us a call on 1300 60 44 99 and we'll do everything we can to get it to you as quickly as possible.
Do you provide documentation for NDIS claims?
Do you provide documentation for NDIS claims?
Yes. We provide itemised tax invoices for all purchases, which are suitable for NDIS claims.
If you require additional documentation for your plan manager or support coordinator, contact us after your order and we'll ensure you have everything you need.
Can I trial a product before buying, particularly mobility aids or equipment?
Can I trial a product before buying, particularly mobility aids or equipment?
Yes. For customers in Victoria, we offer in-home trials and showroom trials for selected products, particularly mobility aids, lift chairs, and larger equipment. It means you can try before you commit, which makes a real difference when you're buying for someone with specific mobility or comfort needs.
To request a trial, visit our trial request page and we'll take it from there. If you're outside Victoria or have questions before submitting a request, give us a call on 1300 60 44 99 and we'll work out the best way to help.
Collection:
Conni Mattress Protectors
Conni — Reusable Bedding Protection
Protect your mattress.
Not at the cost of your sleep.
A good mattress protector does its job without you ever noticing it's there. Conni's reusable waterproof protectors are soft, breathable, and completely silent — so the only thing you feel is a good night's sleep.
How it works — cross section
Sits under your fitted sheet. You won't notice it's there.
The Range
Mattress protectors
in every bed size.
Conni mattress protectors fit under your existing fitted sheet and are available in four standard Australian bed sizes, plus a fully encasing option for complete mattress protection.
Conni Mattress Protector
Fits a standard single mattress
The single-size protector for kids' beds, spare rooms, and compact care setups. Same waterproof, washable Conni construction as every other size — just fitted for a single bed.
- Waterproof microfibre barrier layer
- Soft, breathable top surface
- Machine washable, tumble dryer safe (low heat)
- PVC-free, Oeko-Tex certified
- Sits under your fitted sheet
Conni Mattress Protector
Fits a king single mattress
The most common size for aged care beds and hospital-style home setups. A reliable, easy-to-launder protector that stands up to regular washing without losing its waterproof properties.
- Waterproof microfibre barrier layer
- Soft, breathable top surface
- Machine washable, tumble dryer safe (low heat)
- PVC-free, Oeko-Tex certified
- Fits under a standard fitted sheet
Conni Mattress Protector
Fits a standard double mattress
For couples or individuals on a double bed. The same protection as every other size, scaled up — breathable enough for two people, durable enough to wash as often as you need.
- Waterproof microfibre barrier layer
- Soft, breathable top surface
- Machine washable, tumble dryer safe (low heat)
- PVC-free, Oeko-Tex certified
- Sits under your fitted sheet
Conni Mattress Protector
Fits a standard queen mattress
The most popular home size. Discreet, quiet, and completely unnoticeable once a fitted sheet is on — unless you're the person who doesn't have to replace a mattress because of it.
- Waterproof microfibre barrier layer
- Soft, breathable top surface
- Machine washable, tumble dryer safe (low heat)
- PVC-free, Oeko-Tex certified
- Sits under your fitted sheet
Conni Micro-Plush Waterproof Mattress Encasement
Fully encases a king single mattress
Unlike a standard protector that covers the top surface, the Micro-Plush Encasement wraps around and zips closed to encase the entire mattress. Full protection on all six sides — top, bottom, and all four edges. A good choice when complete mattress protection is the priority, including for allergy sufferers and facilities managing high-intensity care.
- Full six-sided mattress encasement with zip closure
- Micro-plush surface — soft and breathable
- Fully waterproof on all sides
- Machine washable
- PVC-free, Oeko-Tex certified
Why Conni
Not just waterproof.
Actually well made.
Most mattress protectors are waterproof. The difference with Conni is everything else — the fabric, the certifications, the reusability, and the fact that it's been trusted in homes and healthcare settings for over 20 years.
PVC-free waterproof barrier
Conni uses a proprietary microfibre blend instead of PVC for the waterproof layer. That means no toxicity concerns, no chemical smell, and a breathable barrier that doesn't trap heat the way plastic-backed products do.
Oeko-Tex accredited
Every Conni product is Oeko-Tex certified, meaning it's been independently tested and confirmed free from harmful chemicals and substances. Safe against all skin types, including sensitive skin and newborns.
Washable countless times
Machine washable in warm or cool water and tumble dryer safe on low heat. Conni protectors are designed to hold their waterproofing and absorbency through repeated washes without degrading — which is what makes them genuinely cost-effective over time.
Quiet, discreet fabric
No rustling. No crinkling. The microfibre surface sits silently under your fitted sheet, so there's nothing to remind the person sleeping of why it's there. That matters for dignity and for getting a proper night's sleep.
Genuine waterproofing
The waterproof layer stops liquid from reaching the mattress surface below. It's not water-resistant — it's waterproof. Designed to hold multiple voids without leaking through, which is the actual test for anyone relying on it for continence care.
Certifications & Standards
Built to a
higher standard.
Conni products carry independent certifications that most bedding protection products don't bother with. Here's what they mean in practice.
Conni products are used in Australian homes, aged care facilities, and by NDIS participants. Products are on most government contracts and suitable for NDIS funding claims.
Care Instructions
How to wash & care
for your protector.
Conni protectors are designed to be washed regularly. Follow these instructions and yours will last for years.
Do
Wash in warm or cool water with a good quality laundry detergent
Do
Tumble dry on low heat, or line dry — both are fine
Don't
Use high heat in the dryer — it can damage the waterproof layer
Don't
Use fabric softener — it coats the fibres and reduces absorbency
Don't
Use bleach — it degrades the waterproof barrier and fabric
Do
Wash before first use, and regularly throughout the product's life
Who It's For
For anyone who wants
to protect their mattress properly.
Conni mattress protectors serve a wide range of people — from everyday households to clinical care settings.
Home care and family carers
Caring for someone with continence needs at home means protecting the mattress as a matter of course. Conni makes that easier — no disposable pads to replace, just wash and reuse.
Older adults
Whether managing incontinence or simply wanting peace of mind, a good mattress protector is a practical investment for anyone whose mattress represents significant value.
Aged care facilities
The washable, reusable format makes Conni a cost-effective choice for facilities managing ongoing laundry operations, reducing the per-unit cost compared to disposable alternatives.
NDIS participants
Conni mattress protectors are on most government contracts and commonly funded under the NDIS. Our instant checkout makes purchasing simple once funding is confirmed.
Families with children
Bedwetting, toilet training, and accidental spills are a fact of life with young kids. A mattress protector that actually works and doesn't need replacing every few months is worth its weight.
Allergy sufferers
The full encasement option provides a sealed barrier around the entire mattress, helping to reduce exposure to dust mites and allergens — a meaningful benefit for people with allergies or asthma.
Helpful Guides
Worth reading
before you buy.
Choosing the right continence products
How to match the right products to the right situation, including when bed protection is the priority.
Managing incontinence confidently
Practical strategies for staying comfortable and in control, day and night.
Supporting someone with incontinence
For carers and family members: the emotional side of continence care and how to help.
Discreet continence products for outings
What to use when you're away from home — and how to plan for overnight stays.
Common Questions
Frequently asked about
Conni mattress protectors.
What's the difference between a mattress protector and a mattress encasement?
Does a Conni mattress protector make a crinkling or rustling noise?
How often can a Conni mattress protector be washed?
Is a Conni mattress protector suitable for people with sensitive skin?
Will a Conni protector fit over a deep mattress?
Are Conni mattress protectors NDIS-funded?
What size should I order?
Can I order in bulk for an aged care facility?
Ready to order?
Protect your mattress.
Sleep well tonight.
Browse the full Conni mattress protector range above, or give us a call if you need help choosing the right size, sorting NDIS funding, or placing a bulk order for a facility.
Platinum's Mission
We exist to make quality healthcare products accessible to all Australians, delivering with care, reliability, and heart, no matter the circumstances.
Proudly Australian Owned & Operated
120,000 + Customers Aus Wide
8,000+ Essential Health Products
Visit Our Showroom
Unit 2/51 Trafalgar Rd, Epping, Melbourne
