Frequently Asked Questions
Is Platinum Health Supply an Australian Business?
Is Platinum Health Supply an Australian Business?
Yes. Platinum Health Supply is a proudly Australian business. We ship health and medical supplies Australia-wide, from major cities like Melbourne and Sydney to regional and rural communities.
When you contact us, you're speaking with someone based in Australia, not an offshore call centre.
Can I speak to someone before I order?
Can I speak to someone before I order?
Yes. Our team is available to help you find the right product before you buy. Just call us on 1300 60 44 99.
Whether you're unsure which mobility aid suits your needs, looking for advice on continence or wound care products, or buying on behalf of someone else, we're happy to have a real conversation. Give us a ring or send us a message and we'll point you in the right direction.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit and debit cards.
If you're a business or healthcare organisation, you can also sign up for APEX, our B2B ordering platform, which is designed to make repeat and bulk purchasing straightforward.
NDIS participants can order using our dedicated NDIS ordering guide and form, which walks you through the process step by step.
If you have any questions about payment or ordering, call us on 1300 60 44 99 and we'll sort it out.
What is Platinum Health Supply's returns policy?
What is Platinum Health Supply's returns policy?
If a product isn't right for you, contact us and we'll work out the best solution. Most unused products in their original packaging are eligible for return. Hygiene-sensitive items such as continence products and wound dressings may have limited return options due to health and safety requirements.
Full details are available in our returns policy. If you're unsure whether a product suits your needs before buying, reach out first and we can help you choose with confidence.
How long does delivery take?
How long does delivery take?
Most orders are dispatched within one to two business days. Delivery timeframes from there depend on your location across Australia, with metropolitan areas generally receiving orders faster than regional or rural destinations.
Once your order is on its way, we'll send you a tracking number so you can follow it to your door.
If you need something urgently, give us a call on 1300 60 44 99 and we'll do everything we can to get it to you as quickly as possible.
Do you provide documentation for NDIS claims?
Do you provide documentation for NDIS claims?
Yes. We provide itemised tax invoices for all purchases, which are suitable for NDIS claims.
If you require additional documentation for your plan manager or support coordinator, contact us after your order and we'll ensure you have everything you need.
Can I trial a product before buying, particularly mobility aids or equipment?
Can I trial a product before buying, particularly mobility aids or equipment?
Yes. For customers in Victoria, we offer in-home trials and showroom trials for selected products, particularly mobility aids, lift chairs, and larger equipment. It means you can try before you commit, which makes a real difference when you're buying for someone with specific mobility or comfort needs.
To request a trial, visit our trial request page and we'll take it from there. If you're outside Victoria or have questions before submitting a request, give us a call on 1300 60 44 99 and we'll work out the best way to help.
Collection:
Coveralls
Coveralls
About Our Coveralls
Infection control doesn’t stop at gloves and masks — full body protection is often required in high-risk healthcare environments. Everyday clothing can carry contaminants that compromise sterile zones, put patients at risk, and increase cleaning demands. Disposable coveralls provide an effective barrier against dust, liquid splashes, and biological hazards, keeping both staff and patients safe while ensuring compliance with strict safety standards.
Why Coveralls Matter
The right coveralls can:
-
Protect against contamination from hazardous particles and fluids
-
Improve staff confidence in high-risk environments
-
Support infection control protocols in hospitals and aged care
-
Reduce cross-contamination between facilities and patient areas
Types of Coveralls
Our range includes Type 5–6 disposable coveralls in both blue and orange for easy visibility. Options from trusted brands like Force360 and High Calibre deliver reliable protection with breathable SMS materials, ensuring staff can stay safe and comfortable during long shifts. Whether you need standard protection or liquid-repellent performance, we stock coveralls that match your facility’s safety needs.
Coveralls in Hospitals, Aged Care & Disability Support
Hospitals use coveralls in isolation wards, operating theatres, and during outbreak control. Aged care providers rely on them for infection management and deep cleaning tasks. Disability support services and NDIS carers may also use coveralls when working with clients who require high infection control standards at home, ensuring peace of mind for staff and families alike.
Why Choose Platinum Health
Cheap coveralls often rip, restrict movement, or fail to provide reliable protection. At Platinum Health, we supply healthcare-grade coveralls that meet Australian compliance requirements without sacrificing comfort. Our proactive service ensures you’ll always have stock on hand, while our Epping showroom team can guide you through options suited to your facility. With Australia-wide delivery and trusted supplier status, we make protective wear simple and dependable.
Platinum's Mission
We exist to make quality healthcare products accessible to all Australians, delivering with care, reliability, and heart, no matter the circumstances.
Proudly Australian Owned & Operated
120,000 + Customers Aus Wide
8,000+ Essential Health Products
Visit Our Showroom
Unit 2/51 Trafalgar Rd, Epping, Melbourne
