Frequently Asked Questions
Is Platinum Health Supply an Australian Business?
Is Platinum Health Supply an Australian Business?
Yes. Platinum Health Supply is a proudly Australian business. We ship health and medical supplies Australia-wide, from major cities like Melbourne and Sydney to regional and rural communities.
When you contact us, you're speaking with someone based in Australia, not an offshore call centre.
Can I speak to someone before I order?
Can I speak to someone before I order?
Yes. Our team is available to help you find the right product before you buy. Just call us on 1300 60 44 99.
Whether you're unsure which mobility aid suits your needs, looking for advice on continence or wound care products, or buying on behalf of someone else, we're happy to have a real conversation. Give us a ring or send us a message and we'll point you in the right direction.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit and debit cards.
If you're a business or healthcare organisation, you can also sign up for APEX, our B2B ordering platform, which is designed to make repeat and bulk purchasing straightforward.
NDIS participants can order using our dedicated NDIS ordering guide and form, which walks you through the process step by step.
If you have any questions about payment or ordering, call us on 1300 60 44 99 and we'll sort it out.
What is Platinum Health Supply's returns policy?
What is Platinum Health Supply's returns policy?
If a product isn't right for you, contact us and we'll work out the best solution. Most unused products in their original packaging are eligible for return. Hygiene-sensitive items such as continence products and wound dressings may have limited return options due to health and safety requirements.
Full details are available in our returns policy. If you're unsure whether a product suits your needs before buying, reach out first and we can help you choose with confidence.
How long does delivery take?
How long does delivery take?
Most orders are dispatched within one to two business days. Delivery timeframes from there depend on your location across Australia, with metropolitan areas generally receiving orders faster than regional or rural destinations.
Once your order is on its way, we'll send you a tracking number so you can follow it to your door.
If you need something urgently, give us a call on 1300 60 44 99 and we'll do everything we can to get it to you as quickly as possible.
Do you provide documentation for NDIS claims?
Do you provide documentation for NDIS claims?
Yes. We provide itemised tax invoices for all purchases, which are suitable for NDIS claims.
If you require additional documentation for your plan manager or support coordinator, contact us after your order and we'll ensure you have everything you need.
Can I trial a product before buying, particularly mobility aids or equipment?
Can I trial a product before buying, particularly mobility aids or equipment?
Yes. For customers in Victoria, we offer in-home trials and showroom trials for selected products, particularly mobility aids, lift chairs, and larger equipment. It means you can try before you commit, which makes a real difference when you're buying for someone with specific mobility or comfort needs.
To request a trial, visit our trial request page and we'll take it from there. If you're outside Victoria or have questions before submitting a request, give us a call on 1300 60 44 99 and we'll work out the best way to help.
Collection:
Exercise & Strength Training
Exercise & Strength Training – Exercise Equipment for Home & Clinic Use
A strong body supports safer movement, better balance, and faster recovery. Our Exercise & Strength Training Collection brings together trusted physiotherapy exercise equipment designed for rehabilitation, mobility, strength building, and long-term conditioning. From resistance bands to balance trainers and hand therapy tools, this range is ideal for home programs, physiotherapy clinics, aged care, and NDIS participants working toward functional goals.
Benefits of Exercise & Strength Training Equipment
Using dedicated rehab equipment helps improve safety, consistency, and outcomes. These tools support:
- Improved strength, stability, and joint mobility
- Safer home rehab programs for post-surgery or injury recovery
- Enhanced balance and fall-prevention training
- Grip strength and fine-motor rehabilitation
- Progressive resistance for all ability levels
- NDIS-funded exercise therapy goals, including functional movement support
Whether you are working with a physiotherapist or exercising independently, the right equipment makes every session more effective.
Types of Physiotherapy Exercise Equipment
Our Exercise & Strength Training Collection includes equipment used and trusted by Australian physiotherapists:
- Resistance Bands & Tubes: Ideal for strengthening, stretching, and controlled rehab movements.
- Balance Trainers & Stability Tools: Improve core strength and reduce fall risk during rehab.
- Grip & Hand Therapy Tools: Support recovery for stroke rehab, arthritis management, and hand injuries.
- Strength Training Accessories: Lightweight, portable tools for daily exercise routines.
Every product is chosen for durability, versatility, and suitability across home, aged care, and clinical settings.
Exercise & Strength Training for Rehab, Home Use & NDIS Goals
This collection supports a wide range of users:
- Individuals completing home-based physio exercises
- Older adults rebuilding strength or improving balance
- NDIS participants using exercise therapy to support mobility and independence
- Physiotherapists and rehab clinicians requiring reliable equipment
- Carers assisting with guided exercise programs
Whether your goal is strength, recovery, or maintaining mobility, these tools provide effective, low-impact support.
Exercise & Strength Training – Best Sellers
- Physio Balance Ball with Dynaso/BOSU Tube Handles - A versatile balance trainer that strengthens the core, improves stability, and supports fall-prevention routines. Ideal for home rehab or physiotherapy sessions.
- Exercise Tube O-Ring (X-Firm) - Perfect for lower-body strengthening, hip stability work, and targeted resistance exercises. Durable and compact for on-the-go rehab.
- Figure-8 Exercise Tube (Medium Resistance) - Great for upper-body training, shoulder rehab, and gentle strengthening programs. Offers controlled, smooth resistance suitable for all fitness levels.
- Dynaso/BOSU Balance Ball (with optional tube handles) - A clinic-grade balance aid for core activation, coordination work, and ankle/knee rehab. Popular among physiotherapists for progressive balance challenges.
- Hand Exercise Egg (Medium Resistance) - Supports grip strengthening, post-op hand rehab, arthritis management, and fine motor training. A useful tool for daily hand therapy.
NDIS Support for Exercise Equipment
Many exercise and strength training tools are eligible under NDIS Consumables and Assistive Technology (AT) budgets, especially when they support:
- Functional movement goals
- At-home therapy programs prescribed by a clinician
- Daily living and independence
- Strength and conditioning for mobility improvement
Our team can guide you through NDIS item selection, quotes, and processing to ensure equipment aligns with your plan.
Take the Next Step
Browse our Exercise & Strength Training Collection to find the right physiotherapy tools for your home program, aged care setting, or clinical practice.
Need personalised guidance? Visit our Epping showroom to try equipment in person, or contact our expert team for support choosing the best rehab tools for your goals.
Platinum's Mission
We exist to make quality healthcare products accessible to all Australians, delivering with care, reliability, and heart, no matter the circumstances.
Proudly Australian Owned & Operated
120,000 + Customers Aus Wide
8,000+ Essential Health Products
Visit Our Showroom
Unit 2/51 Trafalgar Rd, Epping, Melbourne
