Frequently Asked Questions
What is Pacific Medical?
What is Pacific Medical?
Pacific Medical is an Australian medical equipment importer and brand that supplies clinical furniture and capital equipment to the healthcare industry. Based in Melbourne with national distribution, Pacific Medical serves hospitals, aged care facilities, GP clinics, allied health practices, and veterinary and beauty settings. Their product range includes electric treatment couches, examination tables, stainless steel instrument trolleys, procedure chairs, blood collection chairs, hospital beds, medical carts, and cryotherapy equipment through the Walmay product line. Platinum Health Supply is an authorised distributor of Pacific Medical products, with stock available for fast delivery across Australia.
What products does Pacific Medical supply?
What products does Pacific Medical supply?
Pacific Medical supplies a comprehensive range of medical furniture and clinical equipment. Their core product categories include single, two-section, and three-section electric treatment couches with hi-lo adjustment, fixed height examination tables for general clinical use, portable massage tables for mobile practitioners, stainless steel instrument trolleys in single, double, and no-rail configurations, procedure chairs and blood collection chairs, hospital beds, medical carts and computer trolleys, mayo instrument trolleys, IV stands, linen skip trolleys, privacy screens, round stools, and examination and minor procedure lighting. They also supply the Walmay range of cryotherapy equipment including liquid nitrogen flasks, dewars, and cryospray guns.
Are Pacific Medical products certified to Australian healthcare standards?
Are Pacific Medical products certified to Australian healthcare standards?
Yes. Pacific Medical products carry CE, FDA, and ISO 13485 certification, which covers quality management systems for the design and manufacture of medical devices. Their treatment couches and clinical furniture feature heavy-duty PVC vinyl upholstery that is fire, stain, mildew, oil, water, and wear resistant, and most products are rated to weight capacities of 250kg or higher. Pacific Medical sources and imports equipment that meets the safety, compliance, and durability requirements expected by Australian hospitals, aged care facilities, and clinical environments.
Can I buy Pacific Medical equipment with NDIS funding?
Can I buy Pacific Medical equipment with NDIS funding?
Yes. Platinum Health Supply is a registered NDIS provider, and eligible Pacific Medical products — including treatment couches, procedure chairs, and clinical furniture used in therapy or care settings — can be purchased using NDIS funding. We provide itemised invoices that meet NDIS compliance requirements, and our team can assist participants, support coordinators, and plan managers with product selection and ordering. Contact us to discuss which products are covered under your plan.
What is the warranty on Pacific Medical treatment couches?
What is the warranty on Pacific Medical treatment couches?
A two-section Pacific Medical electric couch has a fixed backrest section and an adjustable height base, making it well suited for general examinations and treatments. A three-section electric couch has three independently adjustable sections — head, middle, and foot — each mounted on gas struts, allowing more precise patient positioning for physiotherapy, rehabilitation, procedures, and specialist treatments. Both models feature electric hi-lo height adjustment via foot switch, with height ranges typically from around 46.5cm to 92.5cm. The three-section couch offers more versatility for multi-disciplinary clinical settings, while the two-section is a more cost-effective option for practices with straightforward examination needs. As a Pacific Medical distributor, Platinum Health Supply stocks both models and can help you determine the right fit for your clinical requirements.
What is the difference between a two-section and three-section Pacific Medical electric couch?
What is the difference between a two-section and three-section Pacific Medical electric couch?
A two-section Pacific Medical electric couch has a fixed backrest section and an adjustable height base, making it well suited for general examinations and treatments. A three-section electric couch has three independently adjustable sections — head, middle, and foot — each mounted on gas struts, allowing more precise patient positioning for physiotherapy, rehabilitation, procedures, and specialist treatments. Both models feature electric hi-lo height adjustment via foot switch, with height ranges typically from around 46.5cm to 92.5cm. The three-section couch offers more versatility for multi-disciplinary clinical settings, while the two-section is a more cost-effective option for practices with straightforward examination needs. As a Pacific Medical distributor, Platinum Health Supply stocks both models and can help you determine the right fit for your clinical requirements.
Does Pacific Medical supply stainless steel trolleys for hospitals and clinics?
Does Pacific Medical supply stainless steel trolleys for hospitals and clinics?
Yes. Pacific Medical supplies a full range of stainless steel trolleys designed for hospitals, clinics, and aged care facilities. Their range includes single-shelf trolleys, double-shelf trolleys, no-rail trolleys, resuscitation and anaesthesia trolleys, mayo instrument trolleys, oxygen trolleys, IV stands, and linen skip trolleys. All trolleys are made from high-grade stainless steel for hygiene, durability, and ease of cleaning, and are designed to meet infection control standards in clinical environments. Platinum Health Supply distributes the full Pacific Medical trolley range with delivery available Australia-wide.
How do I order Pacific Medical equipment in bulk for a facility fitout?
How do I order Pacific Medical equipment in bulk for a facility fitout?
As an authorised Pacific Medical distributor, Platinum Health Supply offers competitive bulk pricing for facility fitouts, clinic setups, and multi-unit equipment orders. Whether you're outfitting a new aged care facility, upgrading a hospital ward, or setting up a GP or allied health practice, our team can provide tailored quotes, coordinate delivery logistics, and manage the full procurement process on your behalf. We work with facility managers, procurement officers, and project managers across Australia. Contact us on 1300 60 44 99 or email sales@phsgroup.com.au to discuss your requirements and receive a custom quote.


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